Frequently Asked Questions

You've got questions we've got answers

Q - Do we accept PayPal ?
A - Yes we do

What is Pay Pal?

• PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as checks and money orders.

Why use PayPal ?

• Enjoy endless variety when you shop worldwide and pay with PayPal. Thousands of online sellers and stores accept PayPal - which means you can pay in Australian dollars and 24 other currencies.
• With PayPal's protection programs, you can shop with even greater peace of mind.
• Shop and pay anywhere at anytime. With PayPal you don't need your credit card details on hand. Best of all its free.
• They accept Visa, MasterCard, American Express and Diners Club.

Q - Do we accept Direct Bank Deposits ?
A - Yes

What are your bank details?

• The Local Bike Shop - Bendigo Bank - Upper Coomera
• BSB - 633000 Account Number - 133891705

How do we know its you?

You will use your order code as a reference when making the deposit.

Q - Will the order be shipped straight away?
A - No

• Your order will be sent as soon as the deposit is cleared.
• You will be notified when your order has been shipped.

Q - Do you accept over the phone orders ?
A - Yes

• If you would like to make a phone order please call us on (07) 55 804 904
• We also accept credit card payments over the phone 

Q - Do you do Lay Buy ?
A - Yes

What are your lay buy terms?

• Our Lay Buy terms are 12 weeks on RRP items.
• 6 weeks for sale items.
• Minimum purchase for lay buys $100.
• Minimum deposit for lay buys online are $50.
• Cancellation of lay buy will incur a $50 cancellation fee.

Q - Can i organise a Lay Buy over the phone?
A - Yes

• If you would like to set up a lay buy over the phone please contact us on (07) 55 804 904

Q - Can i cancel my order ?
A - Yes

• If you need to cancel your order please call us on (07) 55 804 904 
• Please contact us before 5:00pm the same day of the order otherwise it will be sent.
• If the order is shipped you may have to pay to have the order shipped back.

Q - Do we accept returns ?
A - Yes

• All returns will be exchanged if order is incorrect at no cost to you.
• Otherwise your item can be exchanged for store credit
• All items to be returned in unused and opened condition

Q - What do i do about warranty issues ? 
A - Contact us on (07) 55 804 904 

• If there are any issues with your items please contact us and we will refer your issues onto the suppliers.
• Please note warrantees cover defects in workmanship and do not cover issues caused by abuse and misuse of the item.
• All final decisions on warranties are made by the supplier.

Q - Insurance Quotes?

A - Contact us on (07) 55 804 904

• If you have had you bike stolen or damaged and you need a quote please Contact Us!.